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Service & Support

Beginning from initial communication and consultation, we listen intently to the needs of your brand and understand what you are looking for. Our team also shares tailor-made solutions that are aimed to reducing time and cost while improving quality and output.


Q

Is there any MOQ?

A

For regular items which we have stock,we don't have MOQ requirement. However, for customerized items, there is MOQ for sure and it depends.

Q

How many days it takes to ship the products from China to my place?

A

That depends on the order quantity and product type, the general lead time as below:  
Samples: within 1-2 weeks; Orders: within 2~4 weeks.

The time products ship to the destination depends on the distance of the place.

Q

What are the payment terms?

A

T/T 100% in advance for an order with total amount less than USD5,000.00;

T/T 30% deposit against PI, balance by T/T before delivery for a order with total amount USD5,000.00+.

Q

How Do You Ship The Goods?

A

We ship the goods worldwidely by different methods to fit the different requirements.
Sea Shipment: the most cost-effective method for shipping. you should take care of the pick-up and customs clearance on your side.
Air Cargos: Generally use for urgent and small orders, door to door, fast but expensive.
Deliver To China Local Address: If you have a forwarder or other suppliers in China to collect the goods, we can send the goods to them for LCL loading.

Q

How is your silicone product packed?

A

We usually pack the silicone product with clear OPP bag and suitable quantity in a master carton, each carton less than 15kgs.
We understand different market will request different packaging methods, so we will confirm the packaging solution with the customer before placing the order and pack the silicone products according to their requirements. Customization packaging is available at Antscare.

Q

How do you do with the defective products?

A

We have strict quality inspection procedures internal, all defective products will be picked out and take care of with material recycling. And we guarantee money return or defective quantity resend if you had received any of defective products.

Q

Do you have all the certifications as per the European standards?

A

For the European certification, Antscare has the CE & RoHS certification.

Q

Are your silicone products food grade or not?

A

All of our Silicone products are food-grade, and the materials passed FDA, LFGA, and CA Prop 65. We guarantee all of the products are good for health and baby use.

Q

What's The Work-Flow For The Customization Project?

A

1. Send us your detailed requirements and providing the drawing or reference picture to show us your idea.
2. We will provide you the initial solution within 24~48 hours.
3. Make 3D drawing file for you to confirm the future details, such as size, appearance, and function.
4. Molding and making Sample, and send to you for final confirmation.
5. Making Mass Molds and start mass Production after getting approve.

Q

Can the packaging be customerized?

A

Sure, a good packaging solution will help to increase brand awareness and protect the goods from damage or pass ISTA standards. We will work with our packaging partner to provide the best solution to you according to your requirements.
Packaging material can be: Paper box, Color Box, Display Box, Blister box, Wooden frame, Sticker Paper, and so on.

Q

Can you ship to Amazon FBA address?

A

Sure, we have more than 8 years of experience ship the goods to the appointed Amazon FBA address and clearly understand the standard of their requirement. We can ship the goods by sea or air depend on your needs.

Q

What is TENS ?

A

TENS is a drug-free and non-invasive pain control and therapy remedy. TENS stands for "transcutaneous electrical nerve stimulation." In essence it involves placing multiple electrodes that transmits a pain-free low-level electrical charge and may result in the involuntary contracting / twitching of a small segment of muscle or a tingling feeling in the same area.
TENS therapy is used in acute and chronic pain conditions to alleviate muscle spasm and to reduce pain by blocking pain signals to the brain, releasing natural painkillers, decrease a nerve's natural sensitivity to pain and aiding in the body's healing process in conjunction with other therapies. TENS units are used to treat both nerve and muscle pain.

Q

What is Electrical Muscle Stimulation (EMS)?

A

Electrical Muscle Stimulation (EMS) is a method used to reduce muscle spasms and hence reduce pain. This technique works by directly blocking the transmission of pain signals through the nerves. Other than this, electrical stimulation also encourages the release of endorphins, which are natural painkillers generated by the body. There are various electrical stimulation methods with each having different effects on the body. These are battery powered devices and few units have an adapter which allows powering from an outlet. The devices used electrically stimulate nerves and muscles, although adhesive pads are placed on the skin.

Q

How Safe is Electrical Muscle Stimulation (EMS) for Chiropractic Treatment?

A

Electrical Muscle Stimulation (EMS) was developed in England more than 40 years ago by a group of scientists and doctors. Muscle stimulators are used widely in hospitals, beauty salons, health clubs and spas. It is also used by physiotherapists and sports medicine specialists to treat athletes who suffer from sports related strains and sprains. It is also owned by many principal athletes. Electrical Muscle Stimulation (EMS) is relatively safe for any individual who has the capability to do normal exercise. In some individuals, certain risks are there with the use of EMS such as irritation of the skin beneath the adhesive pads and temporary pain from the electrical charge. If the pads are placed over the heart or over pacemaker leads, it may lead to cardiac arrhythmia. If placed over the throat, it could cause low blood pressure. When placed over a pregnant uterus, it may cause damage to the fetus. Due to these risks, the electrical stimulation should be avoided over these regions.

Q

The EMS units are advertised not only to tone, firm, and strengthen abdominal muscles, but also to provide weight loss, girth reduction, and "rock hard" abs. Do they really work?

A

While an EMS device may be able to temporarily strengthen, tone or firm a muscle, no EMS devices have been cleared at this time for weight loss, girth reduction, or for obtaining "rock hard" abs.

Q

What are the risks involved with TENS therapy?

A

There are very few risks involved with using a TENS unit. They are deemed very safe by the medical community and are utilized by chiropractors and medical doctors. Of course, the TENS unit needs to be used properly. If not used properly, TENS therapy can result in electrical burns (usually minor) and skin irritations. The risks are substantially higher for those who are seizure prone, have a pacemaker installed or are pregnant (although pregnant woman can use TENS units under medical supervision). But otherwise, there is no real way to overdose on TENS therapy and there is a very low incidence of negative side effects.

Q

How can I tell what iPhone model I have?

A

On your iPhone, open the Settings app. At the top, you'll see your Apple ID profile photo and your name. Tap on it. Scroll down until you see your device. The first device will be your iPhone; you will see the name of your device. Select that. Under Device Info, you'll see the Model.

Q

Are your phone cases guaranteed?

A

Of course! We're 100% committed to making you happy. Each case is hand checked by a member of the Antscare team before it goes out the door to ensure you get the best. While we make every effort to ensure your case arrives in perfect condition, sometimes things happen. If you discover a fault with the item(s) you have received, please take pictures of the defect and contact us at service@antscare.com right away. We will work with you to guarantee your satisfaction.

Q

How come I don't see the phone brand and/or model I need?

A

We mostly do with iPhone case. We're in the process of adding cases for more phone brands and models, as well as case designs! Follow us at @antscare on Instagram to stay in touch and be the first to find out about new products. OEM/ODM are welcome as well.

Q

What materials are used for your transparent phone case?

A

We have TPU case, TPU+PC case, TPU+ tempered glass case. We use Bayer raw materials which ensure the case is not yellowable.

Q

Why your liquid silicone case is more expensive than others?

A

In the market, there are Hydraulic formed silicone case which quality is lower. Our liquid silicone phone case are injection molded and with PC inside, the processing are more complicated and the protective level and touch feel are much better.

Q

Does the liquid silicone phone case support wireless charge?

A

Yes. It does. And magnets and chips are equiped optionally.

Q

Does the liquid silicone phone case support wireless charge?

A

Yes. It does. And magnets and chips are equiped optionally.

Q

What are the features of Rapid Prototype Casting Silicone?

A

Rapid Prototype casting Silicone mainly used for making concrete stones, wax molds, PU molds, resin molds, gypsum casting ,prototyping etc.
Features of RTV2 Silicone Rubber for Rapid Prototype Casting
1.flowable liquid silicone rubber and curing agent.
2.cures at room temperature within 2-4 hours.
3.Prexceptional fluidity and good operability, easy to demold.
4.good tensile and tear strength, low shrinkage.
5.with high duplication times.



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